Privacy Policy – 3patti room

1. Who We Are

3patti room is an online gaming and sports betting platform accessible at 3pattiroom.fun. The platform is operated by the 3patti room team and is designed specifically for adult players in Pakistan. When this Privacy Policy refers to "3patti room", "we", "us" or "our", it means the operator of the 3pattiroom.fun platform.

This Privacy Policy applies to all personal data collected through the 3patti room website, including data collected during registration, during payment transactions, through betting and gaming activity, and through any communication you have with our support team. It does not apply to third-party websites or services that may be linked from the platform, as those operate under their own privacy policies.

By registering an account on 3patti room, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy should be read alongside the Terms and Conditions, which together form the complete agreement between you and 3patti room.

2. Data We Collect

We collect personal data through different touchpoints across the platform. Here is a clear breakdown of the categories of data we collect and when each type is gathered:

3. How We Use Your Data

Every piece of data we collect has a specific purpose. We do not collect personal data speculatively and we do not use it for purposes unrelated to running 3patti room as a platform. The following are the specific purposes for which your data is processed:

3.1 Account Management

Your identity data, contact data, and account data are used to create and maintain your 3patti room account. This includes verifying your age and identity, managing your login credentials, and maintaining your betting and gaming history so that your account reflects your actual activity accurately.

3.2 Payment Processing

Your payment data is used solely to process deposits and withdrawals in PKR through the payment methods you have linked to your account — JazzCash, Easypaisa, Raast, bank transfers, and cards. We do not store full card numbers or mobile wallet PINs. Payment reference data is retained for transaction verification and dispute resolution purposes.

3.3 Fraud Prevention and Security

Technical data including your IP address, device fingerprint, and login patterns are used to detect and prevent fraudulent activity, unauthorised account access, and multi-account abuse. This processing is essential to maintaining the security of the platform and protecting all registered players.

3.4 Platform Improvement

Aggregated and anonymised usage data helps us understand how players use the platform, which features are most used, and where the user experience can be improved. This data is used internally and is not linked back to individual user profiles in any identifiable way when used for improvement purposes.

3.5 Responsible Gaming

Your betting and gaming data is used to power responsible gaming tools such as deposit limits, betting caps, and self-exclusion. If you set a limit on your account, the system uses your transaction data to enforce that limit accurately. If patterns in your gaming activity suggest potential problem gambling, we may contact you with responsible gaming information.

3.6 Customer Support

Communication data — including messages you send to the 3patti room support team — is used to resolve your query and improve support processes. Support conversations are retained for a reasonable period to allow follow-up where needed and to maintain a record of interactions relevant to your account.

3.7 Marketing Communications

If you have opted in to receiving promotional communications, we may use your contact data to send you information about bonuses, promotions, and updates relevant to 3patti room. You can opt out of marketing communications at any time by contacting support. Opting out of marketing does not affect operational messages related to your account.

4. Payment Data and PKR Transactions

Given that all financial activity on 3patti room is conducted in PKR, your payment data deserves specific attention. When you make a deposit or request a withdrawal, we collect the minimum information required to complete that transaction through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer, or card.

We do not store your full mobile wallet credentials or card details on our servers. Payment processing is handled through secure payment gateways. The transaction reference, amount in PKR, timestamp, and associated account ID are retained in our systems for the following reasons:

• To verify that a deposit has been credited to your account correctly.
• To process withdrawal requests to the correct payment destination.
• To investigate and resolve any disputed transaction.
• To comply with anti-money laundering obligations and produce transaction records if required.

If a withdrawal is delayed or a deposit is not reflected in your balance, our support team will use your transaction reference data to investigate. For this reason, please retain your JazzCash, Easypaisa, or bank transaction reference numbers until the transaction is confirmed in your account.

5. Cookies and Tracking

3patti room uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:

5.1 Essential Cookies

These cookies are required for the platform to function. They maintain your login session, remember your account preferences, and ensure that security checks work correctly. You cannot opt out of essential cookies — without them, the platform cannot operate.

5.2 Analytics Cookies

Analytics cookies help us understand how players navigate the platform — which pages are visited most, where players spend time, and which features are most used. This data is aggregated and anonymised. It helps us make the platform better for Pakistani players. You may opt out of analytics cookies through your browser settings, though this will not affect platform functionality.

5.3 Preference Cookies

Preference cookies remember settings you have applied — such as notification preferences or display settings — so that you do not have to reapply them every time you log in. These are optional but improve the experience of using the platform.

5.4 Managing Cookies

Most browsers allow you to view, manage, and delete cookies through their settings. Deleting essential cookies will log you out of your account and may affect certain platform features. Instructions for managing cookies are available in the help section of all major browsers including Chrome, Firefox, and Safari.

6. Data Sharing

We do not sell your personal data to third parties. We do not share your personal information with advertisers, data brokers, or any unrelated commercial entity. The only circumstances in which your data is shared with third parties are the following:

6.1 Payment Service Providers

When you make a deposit or withdrawal, the necessary transaction data is shared with the relevant payment service provider — for example, the JazzCash or Easypaisa gateway — to process the transaction. These providers operate under their own privacy policies and are required to protect your data in accordance with applicable financial regulations.

6.2 Identity Verification Services

If you are asked to verify your identity, your identity documents may be processed by a third-party verification service. These services are used solely for the purpose of confirming that you are who you say you are and that you meet the age and eligibility requirements for using 3patti room.

6.3 Technical Service Providers

We use third-party services for platform hosting, data storage, analytics, and customer support tooling. These providers act as data processors on our behalf. They are only given access to the data they need to perform their specific function and are contractually required not to use that data for any other purpose.

6.4 Legal Requirements

We may disclose your personal data if we are required to do so by applicable law, court order, or a lawful request from a public authority. We will only disclose the minimum data necessary to comply with such a requirement and will notify you where legally permitted to do so.

7. Data Retention

We do not keep your personal data longer than is necessary for the purposes for which it was collected. The following retention principles apply:

• Active account data is retained for the entire duration that your account remains open and active on the platform.
• Transaction records — including deposit and withdrawal history in PKR — are retained for a minimum of five years from the date of each transaction for financial record-keeping and dispute resolution purposes.
• Identity verification documents, where submitted, are retained for the period required to fulfil our verification obligations, after which they are securely deleted.
• Support communications are retained for up to two years from the date of the last message in a support conversation.
• Analytics and usage data in aggregated, anonymised form may be retained indefinitely as it does not constitute personal data once anonymised.
• Following account closure, personal data that is no longer required for any lawful purpose is deleted or anonymised within a reasonable period, subject to any retention obligations described above.

If you request deletion of your personal data before the minimum retention periods above have elapsed, we will delete everything we are not legally required to retain and will inform you of any data we must keep and the reason for keeping it.

8. Data Security

3patti room takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration, or disclosure. These measures include:

• Encryption of data in transit using industry-standard TLS protocols, so that data exchanged between your device and the 3patti room platform is protected from interception.
• Encrypted storage of sensitive account data at rest, including payment reference data and identity documents submitted for verification.
• Access controls that restrict access to personal data to those members of the 3patti room team who need it to perform their specific role.
• Regular security reviews and monitoring of platform infrastructure for vulnerabilities and suspicious activity.
• Secure authentication requirements for all internal systems that process personal data.

Despite these measures, no online platform can guarantee absolute security. If you suspect that your account has been compromised, change your password immediately and contact the 3patti room support team. If we ever become aware of a data breach that affects your personal data in a material way, we will notify you promptly.

9. Your Rights Over Your Data

As a registered player on 3patti room, you have the following rights over the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with your request and we will respond within a reasonable timeframe.

10. Children's Privacy

3patti room is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 18. Registration on the platform requires you to confirm that you are 18 or older, and we may request age verification documents at any time.

If we become aware that personal data has been collected from a person under 18, that account will be immediately suspended, the data will be deleted, and any funds held in the account will be reviewed in accordance with our Terms and Conditions. If you are a parent or guardian and believe that a minor has registered on 3patti room using your or their own details, please contact us immediately at [email protected] so we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws, or improvements to our data practices. When we make a material change, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players through the platform or via their registered mobile number.

Your continued use of 3patti room after an updated Privacy Policy has been published constitutes your acceptance of the revised policy. We encourage you to check this page periodically. If you have questions about any change, please contact our support team before continuing to use the platform.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data we hold about you, please reach out to the 3patti room support team. We are available around the clock and our team responds in natural Pakistan English.

When submitting a data rights request — such as access, correction, or deletion — please include your registered mobile number and account ID so we can locate your account and process the request efficiently. We do not require any sensitive information beyond what is needed to verify that you are the account holder.

For general questions about your account, payments, or betting rules, the FAQ page covers most common topics. For full details on how the platform operates and what is expected of players, please review the Terms and Conditions.